Business Glossary
Over 371 terms from project management, AI, CRM, finance and more
@2 terms
@Mention
A feature to tag and notify specific people in comments or messages.
@Mentions
The ability to mention team members in comments and descriptions using @Name, automatically notifying them.
A28 terms
A/B Testing
An experiment comparing two variants of a page or element to determine which performs better.
Acceptance Criteria
Specific conditions that must be met for a user story or feature to be considered complete.
Access Control
Security measures determining who can access resources and what actions they can perform.
Access Log
The GDPR-compliant log in fynoAI that documents every access to credentials – with automatic deletion after 90 days.
Account Management
Managing and developing existing customer relationships to maximize customer value.
Accounts Payable
Amounts a company owes to its suppliers or other creditors.
Accounts Receivable
Amounts owed to a company by customers for services rendered or goods delivered.
Action
A task executed as part of an automated workflow.
Activity Feed
The real-time stream of all activities in the fynoAI workspace – new tasks, comments, status changes, time entries, and more. Perfect for staying up-to-date.
Activity Feed
A chronological list of changes and updates that have occurred in a project or system.
Agile
An iterative project management methodology that emphasizes flexibility and rapid adaptation to change. Teams work in short cycles (sprints) and deliver working results regularly.
Agile Development
A software development methodology with iterative cycles and continuous collaboration.
AI Assignee Recommendation
Intelligent recommendations in fynoAI for which team member is best suited for a task based on skills and workload.
AI Duration Estimator
Automatic estimation of task completion time in fynoAI based on similar completed tasks.
AI Priority Suggestions
Automatic priority recommendations in fynoAI based on title, description, and historical workspace data.
Anomaly Detection
The AI feature in fynoAI that automatically detects and warns about unusual expenses, time entries, or behavior patterns.
Anonymization
The process of modifying personal data so that individuals can no longer be identified.
API (Application Programming Interface)
An interface that allows software applications to communicate with each other and exchange data.
API Keys
Access keys for the fynoAI REST API with configurable scopes (read, write, delete) for external integrations.
ARR (Annual Recurring Revenue)
Predictable annual revenue from recurring subscriptions.
Artificial Intelligence (AI)
Computer systems that perform tasks normally requiring human intelligence, such as learning, problem-solving, and decision-making.
Asynchronous Communication
Communication that does not happen in real-time, e.g., email, comments in tools.
Audit Log
A chronological record of all user actions and system events for tracking and security.
Auto-Categorization
Intelligent expense categorization in fynoAI that learns from your inputs and suggests assignments.
Automatic Customer Matching
Automatic assignment of emails to existing contacts in fynoAI based on email address.
Automatic Invoice Processing
The AI feature in fynoAI that recognizes incoming invoices and automatically extracts supplier, date, amount, and IBAN.
Automation
The use of technology to perform tasks with minimal human intervention.
Availability
Defined time slots in fynoAI when appointments can be booked – per weekday with start and end time.
B28 terms
B2B (Business-to-Business)
Business relationships between companies, as opposed to business with end consumers.
B2C (Business-to-Consumer)
Business relationships between companies and end consumers.
Backlink
A link from an external website to your own website, important for SEO.
Backlog
A prioritized list of all tasks, features, and requirements to be implemented for a project or product. The product owner manages the backlog.
Backup
A copy of data used for restoration in case of data loss.
Balance Sheet
A snapshot of a company's financial situation at a specific point in time.
Barcode
A machine-readable code of bars or dots for quick product identification.
Batch Processing
Processing large amounts of data in a single run instead of real-time.
Benchmark
A standard of comparison or reference point used to evaluate own performance.
Billable / Non-Billable
The distinction in fynoAI between billable and non-billable time for precise customer invoices.
Billable Hours
Work time that can be directly billed to a client.
Billing Increments
Rounding of time entries in fynoAI to exact, 15 minutes, 30 minutes, or 1 hour for invoicing.
Billing Rates
Configurable hourly rates in fynoAI at workspace, project, or customer level for automatic invoicing.
Booking Confirmation
The automatic email or notification sent after a successful appointment booking.
Booking Page
The public online appointment booking page from fynoAI where customers can see available times and book appointments.
Bounce Rate
The percentage of visitors who leave a website without viewing additional pages.
Break Time
Legally required or voluntary interruptions of work time that don't count as working hours.
Break-Even Point
The point where revenue equals costs, resulting in neither profit nor loss.
Bruno (AI Assistant)
fynoAI's intelligent AI assistant that supports all tasks – from text creation to summaries to intelligent suggestions. Bruno uses cutting-edge language models and learns from workspace interactions.
Budget
A financial plan estimating revenue and expenses for a specific period.
Budget Tracking
Budget tracking in fynoAI projects with a progress bar visualizing planned vs. spent budget.
Buffer Time
Time before or after an appointment for preparation, follow-up, or transition time.
Bug
An error or malfunction in software.
Burndown Chart
A chart that displays remaining work over time. It shows whether a team is on track to meet their sprint goals.
Burnout Detection
The AI feature in fynoAI that detects overload patterns like overtime, weekend work, and missing breaks and warns about them.
Business Model
How a company creates, delivers, and captures value.
Business Rules Engine
Software that defines and automatically applies business rules.
Buyer Persona
A fictional representation of the ideal customer based on market research and data.
C44 terms
CAC (Customer Acquisition Cost)
The average cost of acquiring a new customer.
Calendar Sync
Automatic transfer of appointments between different calendar systems (e.g., Google Calendar, Outlook).
Call-to-Action (CTA)
A prompt encouraging visitors to take a specific action, e.g., 'Buy now'.
Cancellation Policy
Rules for canceling appointments, often with deadlines and possible fees.
Capacity Planning
The AI feature in fynoAI that predicts resource bottlenecks and makes optimization suggestions.
Capacity Planning
Planning how much work a team or organization can handle.
Cash Flow
The inflow and outflow of money in a company over a specific period.
Change Management
A structured approach to transitioning individuals, teams, and organizations from a current state to a desired future state.
Chart of Accounts
A standardized system for structuring bookkeeping, e.g., SKR03 or SKR04 in Germany.
Chatbot
An AI-powered program that can conduct conversations with humans via text or voice.
Checklists
To-do lists within fynoAI tasks containing checkable items and visualizing overall progress.
Churn Prediction
The AI feature in fynoAI that identifies customers with increased churn risk before they cancel.
Churn Rate
The percentage of customers who stop using a product or service within a given period.
CI/CD
Continuous Integration and Continuous Deployment - practices for automated code integration and delivery.
Cloud Computing
The delivery of IT resources such as computing power, storage, and applications over the internet.
Code Review
Systematic examination of code by other developers for quality assurance.
Cold Calling
Contacting potential customers who have not previously shown interest.
Collaboration
The cooperation of multiple people or teams working toward a common goal or project.
Competitive Advantage
Factors that position a company better than competitors.
Computer Vision
A field of AI that enables computers to interpret visual information from images or videos.
Condition
A rule that determines whether an action in a workflow is executed or not.
Conflict Detection
Automatic identification of overlaps in bookings, shifts, or appointments.
Consent
The voluntary, informed, and unambiguous agreement of a person to the processing of their data.
Containerization
A method of packaging software with all dependencies to ensure consistent execution (e.g., Docker).
Content Marketing
A marketing strategy focused on creating and distributing valuable content for a defined audience.
Conversion Rate
The percentage of leads or visitors who complete a desired action (e.g., purchase, signup).
Core Hours
The period during which all employees must be present – usually the middle part of the workday.
CPA (Cost per Acquisition)
The cost of acquiring a customer through a marketing campaign.
CPC (Cost per Click)
A pricing model where advertisers pay for each click on their ad.
CPM (Cost per Mille)
The cost per 1000 impressions of an advertisement.
Credit Note
A document for correcting an invoice, e.g., for returns or discounts.
Critical Path
The longest sequence of tasks that determines the minimum project duration. Delays on the critical path delay the entire project.
CRM (Customer Relationship Management)
Software and strategies for managing customer relationships, sales processes, and customer data.
Cron Job
A scheduled task that runs automatically at specified times.
Cross-Selling
The sales technique of offering complementary products or services to an existing purchase.
CTR (Click-Through Rate)
The percentage of people who click on an ad or link after seeing it.
Custom Fields
Custom fields in fynoAI that let you extend tasks and contacts with your own attributes – e.g., text, dropdown, date, checkbox, or number fields.
Custom Roles
Custom roles in fynoAI with granular permissions for tasks, projects, finances, CRM, and more.
Customer Journey
The complete path a customer takes from first contact with a brand to purchase and beyond.
Customer Lifetime Value (CLV)
The AI prediction in fynoAI of a customer's expected total value throughout the entire business relationship.
Customer Lifetime Value (CLV)
The estimated total revenue a customer generates throughout their entire business relationship.
Customer Portal
The external access area in fynoAI where customers can view invoices, digitally sign quotes, and track projects.
Customer Portal
A secure online area where customers can manage their projects, documents, and communication with a company.
Customer Success
Proactive measures to ensure customers achieve their goals with the product.
D29 terms
Daily Standup
A brief daily meeting (max. 15 min.) where team members share their progress, plans, and blockers.
Dashboard
The central overview page in fynoAI with widgets for tasks, projects, time entries, upcoming appointments, and AI-generated insights. Fully customizable per user.
Data Breach
A security incident where personal data is unlawfully disclosed, altered, or destroyed.
Data Minimization
The principle of collecting and processing only the data necessary for a specific purpose.
Data Pipeline
An automated sequence of processes for transporting and transforming data.
Data Portability
The right to receive and transfer personal data in a structured format.
Data Processing
Any operation related to personal data such as collection, storage, use, or deletion.
Data Retention
Policies and practices for storing data for a specific period.
DATEV
A German company providing software and services for tax consultants and auditors. DATEV export enables the transfer of accounting data.
DATEV Export
Export of accounting entries from fynoAI in DATEV format for handover to the tax advisor.
Deal
A potential sales opportunity being tracked in the pipeline.
Deal Pipeline
The Kanban board for sales opportunities in fynoAI with customizable stages, deal values, and weighted pipeline calculation.
Deal Size
The monetary value of a single sales closure.
Deep Learning
A subset of machine learning with multi-layer neural networks that recognizes complex patterns in large datasets.
Definition of Done (DoD)
A clear checklist of criteria that must be met before a work item is considered complete.
Deliverable
A concrete, measurable result or product delivered as part of a project.
Demand Forecast
AI-powered prediction of future material needs in fynoAI based on sales data and seasonal trends.
Deployment
The process of releasing and delivering software to a production environment.
Depreciation
The accounting allocation of an asset's acquisition cost over its useful life.
DevOps
A practice combining software development (Dev) and IT operations (Ops) for faster delivery.
Dictation
Voice input in fynoAI that converts spoken words to text using Whisper AI – perfect for quick task descriptions or notes.
Disaster Recovery
Strategies and processes for restoring IT systems after a failure or disaster.
Documentation
Written descriptions of software, APIs, or processes for users and developers.
Documents Module
The integrated alternative to Google Docs and Sheets in fynoAI – with block-based editor, spreadsheets, and AI support for text generation.
Double Booking
The undesirable situation when two appointments are booked for the same time slot.
Double-Entry Bookkeeping
An accounting system where every transaction is recorded in two accounts (debit and credit).
DPIA (Data Protection Impact Assessment)
An assessment to identify and minimize privacy risks in data processing.
Dunning
Automatic or manual sending of payment reminders and dunning notices in fynoAI for overdue invoices.
E12 terms
EBITDA
Earnings before interest, taxes, depreciation, and amortization - a measure of operating performance.
Edge Computing
Processing data near its source instead of a central data center to reduce latency.
Email Classification
Automatic AI categorization of incoming emails in fynoAI by type (inquiry, support, advertising, newsletter, invoice) and priority.
Email Marketing
The use of emails to communicate with prospects and customers, e.g., newsletters.
Email to Lead
The fynoAI feature that automatically creates unknown email senders as new leads in the CRM.
Email to Task
The fynoAI feature that converts emails directly into tasks – with automatic contact assignment.
Embedding
A numerical representation of text that captures semantic meaning and is used for AI processing.
Encryption
The conversion of data into a form that can only be read with the correct key.
Epic
A large user story that is too extensive to be completed in a single sprint. Epics are broken down into smaller stories.
ETL (Extract, Transform, Load)
A process for extracting, transforming, and loading data between systems.
Event-Driven
An architecture where actions are triggered by events.
Expense Report
A document for recording and reimbursing employee business expenses.
F9 terms
Feature Request
A suggestion for a new function or improvement to software.
File Sharing
The ability to share digital files with other people or teams.
Fine-Tuning
Adapting a pre-trained AI model to specific tasks or datasets.
Fixed Costs
Costs that remain constant regardless of production or sales volume.
Fleet Management
The organization and booking of company vehicles including maintenance tracking.
Flextime
A flexible working time model where employees can determine start and end times within a framework.
Forecast
A prediction of future financial performance based on historical data and assumptions.
Freemium
A business model offering a basic version for free while advanced features are paid.
Fulfillment
The entire process from order to delivery: picking, packing, and shipping.
G13 terms
Gantt Chart
A bar chart for visualizing project tasks over time. Shows start, duration, and dependencies between tasks.
GDPR (General Data Protection Regulation)
The EU regulation for the protection of personal data, in effect since 2018.
GDPR-Compliant AI
The anonymization of personal data in fynoAI before sending to external AI providers – with automatic re-identification after processing.
Generative AI
AI systems that can create new content like text, images, or code based on patterns in training data.
GitHub Integration
The connection between fynoAI and GitHub with issue sync, PR tracking, and automatic task completion on merge.
Global Search
The lightning-fast search function in fynoAI (Cmd+K / Ctrl+K) that searches tasks, projects, contacts, and deals – with real-time results and keyboard navigation.
Go-to-Market Strategy
A plan for how a product or service will be launched to market.
Goods Issue
The process of removing and shipping products from the warehouse.
Goods Receipt
The process of receiving and recording new goods in the warehouse.
Gross Margin
The percentage of revenue remaining after deducting direct costs.
Growth Hacking
Creative, data-driven strategies for rapidly increasing company growth.
Guest Access
The ability in fynoAI to invite external people with limited permissions to the workspace.
Guest Access
The ability for external users to access certain parts of a system.
H3 terms
Horizontal Integration
Acquiring or merging with competitors at the same value chain level.
Hotfix
An urgent bug fix that is quickly deployed to production.
Hybrid Work
A work model that combines office work and remote work.
I8 terms
Impression
Each individual display of content or advertisement to a user.
Incident Response
The structured approach to detecting, containing, and resolving security incidents.
Inference
The process where a trained AI model makes predictions or decisions on new data.
Integration
Connecting different software systems so they can exchange data and work together.
Integration Test
A test that checks the interaction of multiple components or systems.
Inventory Level
The current quantity of a product available in the warehouse.
Inventory Management
The module for inventory management in fynoAI with SKU, minimum stock, multiple warehouse locations, and AI-powered reorder suggestions.
Invoice
A document listing the services rendered or goods delivered and the amount to be paid.
J1 terms
Jira Integration
Bidirectional synchronization between fynoAI and Jira – with status mapping, issue sync, and priority transfer.
K6 terms
Kanban
A visual work management method with columns like 'To Do', 'In Progress', and 'Done'. Kanban boards help visualize workflow and identify bottlenecks.
Keyword Research
The process of identifying relevant search terms for SEO and content creation.
Knowledge Base
The central documentation platform in fynoAI with hierarchical pages, rich text editor, AI-generated content, and semantic search.
Knowledge Base
A central repository for information, best practices, and documentation within an organization.
KPI (Key Performance Indicator)
A measurable value that evaluates the success of an organization or specific activity.
Kubernetes
An open-source platform for automating deployment, scaling, and management of containerized applications.
L11 terms
Landing Page
A specially designed webpage that visitors land on after clicking an ad or link.
Large Language Model (LLM)
An AI model trained on large amounts of text that can understand and generate human-like text.
Latency
The time delay between a request and the corresponding response in a system.
Lead
A potential customer who has shown interest in a product or service.
Lead Magnet
A free offer (e.g., ebook, webinar) to collect contact information from prospects.
Lead Nurturing
The process of building and maintaining relationships with leads through personalized content and communication.
Lead Scoring
AI-powered lead rating in fynoAI (0-100 points) categorizing contacts into Hot, Warm, Lukewarm, and Cold.
Lead Scoring
A method for rating leads based on criteria such as behavior, demographics, and engagement.
Lean Management
A management philosophy aimed at minimizing waste and promoting continuous improvement.
Liquidity
A company's ability to meet short-term payment obligations.
Low-Code
Platforms that require minimal programming and combine visual development with code.
M17 terms
Machine Learning (ML)
A subset of AI where systems learn from data and improve without being explicitly programmed.
Maintenance Contracts
The module in fynoAI for managing maintenance contracts for customer systems (WordPress, server) – with update tracking and version monitoring.
Make (Integromat)
A visual automation platform for complex workflows and data transfers between apps.
Manual Time Entry
Entering work time retroactively, as opposed to tracking via start/stop timer.
Marketing Funnel
A model describing the journey of a prospect from first contact to purchase.
Master Password
The additional password in fynoAI that encrypts all stored credentials – no access to credentials without master password.
MFA (Multi-Factor Authentication)
A security method requiring multiple identification methods for access.
Microservices
A software architecture where applications consist of small, independent services that communicate via APIs.
Milestone
An important point in time or event in a project that marks the completion of a significant phase or deliverable.
Mindmaps
The visual brainstorming tool in fynoAI with whiteboard editor, templates (SWOT, org chart), and real-time collaboration.
Minimum Stock
The inventory level below which an automatic reorder or warning should be triggered.
ML Brain
The heart of fynoAI – an intelligent machine learning system that continuously learns and automatically decides whether a task requires an expensive LLM or a fast ML model. This optimizes costs and maximizes speed.
MQL (Marketing Qualified Lead)
A lead qualified as interested through marketing activities.
MRR (Monthly Recurring Revenue)
Predictable monthly revenue from recurring subscriptions.
Multi-Provider AI
Support for multiple AI providers in fynoAI (OpenAI, Google Gemini, Anthropic Claude, Mistral, Groq, xAI, DeepSeek) – for optimal flexibility and reliability.
MVP (Minimum Viable Product)
The simplest version of a product sufficient to get customer feedback and learn.
N9 terms
n8n
An open-source automation platform that can be self-hosted.
Natural Language Processing (NLP)
The ability of computers to understand, interpret, and generate human language.
Net Profit
Profit after deducting all costs, taxes, and expenses from total revenue.
Neural Network
A computing model inspired by the human brain, consisting of interconnected nodes (neurons).
No-Code
Platforms and tools that allow creating software without programming knowledge.
No-Show
A booked appointment where the customer doesn't appear without cancellation.
Notification
A message that informs users about important events or changes.
Notion Integration
Synchronization between fynoAI and Notion databases – for tasks, contacts, and more, with configurable field mapping.
NPS (Net Promoter Score)
A metric for measuring customer satisfaction and loyalty.
O12 terms
OCR (Optical Character Recognition)
Technology for converting images containing text (e.g., scanned documents) into machine-readable text.
OKR (Objectives and Key Results)
A goal-setting framework with ambitious objectives and measurable results.
Onboarding
The process of training new employees or introducing new customers to a product.
Online Booking
A system that enables customers to book appointments independently via a website.
Open Items
Overview of all unpaid invoices and liabilities in fynoAI – with due date and dunning status.
Opportunity
A qualified sales chance with realistic potential for closing.
Orchestration
Coordinated execution of multiple automated processes or services.
Order Status
The current state of an order in the fulfillment process (e.g., Received, Processing, Shipped, Delivered).
Org Chart
A visual representation of hierarchy and relationships within an organization.
Organic Traffic
Website visitors who come through unpaid search results.
Outsourcing
Contracting out business processes or functions to external service providers.
Overtime
Work time performed beyond the contractually agreed regular working hours.
P21 terms
Paid Traffic
Website visitors who come through paid advertising.
Password Management (Credentials)
The module for secure storage of access credentials in fynoAI – with client-side AES encryption, master password, and access log.
Payment Terms
The agreed conditions for paying an invoice, e.g., payment deadline, discount for early payment.
Penetration Testing
An authorized simulated attack on a system to identify security vulnerabilities.
Permission
Access rights that determine what actions a user can perform.
Personal Data
Any information relating to an identified or identifiable natural person.
Pilot Project
A small-scale project to test a concept before full implementation.
Pivot
A strategic reorientation of a company, often based on market feedback.
PMO (Project Management Office)
A department or group that standardizes project-related governance processes and shares resources.
PoC (Proof of Concept)
A prototype or demonstration to verify the feasibility of an idea.
Privacy by Design
An approach where privacy is integrated into the development of systems and processes from the start.
Product Owner
The person on a Scrum team responsible for maximizing product value and managing the product backlog.
Product Variant
A specific version of a product with different attributes like size, color, or material.
Product-Market Fit
The degree to which a product satisfies market demand.
Productivity Analysis
AI-powered analysis in fynoAI that identifies your most productive times and makes optimization suggestions.
Profit & Loss Statement (P&L)
A financial overview showing revenues, expenses, and resulting profit or loss.
Project Briefing
The central documentation page of a fynoAI project containing goals, scope, important links, and stakeholder information.
Project Charter
A formal document that authorizes a project and names the basic requirements and project manager.
Project Portfolio
A collection of projects managed together to achieve strategic objectives.
Project Templates
Pre-made project templates in fynoAI with predefined columns, tasks, and settings for a quick start.
Prompt Engineering
The art of crafting effective input prompts for AI models to achieve desired outputs.
Q2 terms
Qualified Lead
A lead that meets specific criteria and has been identified as a potential customer.
Quote
A binding or non-binding document specifying prices and conditions for products or services.
R27 terms
RAG (Retrieval-Augmented Generation)
A technique where AI models access external knowledge sources to generate more accurate responses.
Real-Time Editing
Simultaneous document editing by multiple users with instant synchronization.
Real-Time Updates
Changes in fynoAI are immediately visible to all team members – without manual reloading. Perfect for seamless collaboration.
Receipt Scanning
AI-powered receipt capture in fynoAI that analyzes photos or PDFs of receipts and automatically extracts data.
Recurring Invoice
An invoice that is automatically generated at regular intervals, e.g., for subscriptions.
Recurring Invoices
Automatically generated invoices in fynoAI for subscriptions – monthly, quarterly, or annually, with automatic email sending.
Recurring Shift
A shift template that automatically repeats weekly or monthly.
Refactoring
Restructuring existing code without changing its external behavior.
Release
A new version of software made available to users.
Reminder Email
An automatic message before an appointment to reduce the likelihood of no-shows.
Remote Work
Working outside a traditional office, typically from home or while traveling.
Reorder Suggestion
The AI feature in fynoAI that automatically suggests when products should be reordered based on consumption patterns.
Resource Booking
The reservation of a resource for a specific time period and purpose.
Resource Planning
The module in fynoAI for managing and booking employees, vehicles, equipment, and rooms – with calendar view and conflict detection.
Resource Planning
The allocation and optimization of employees, time, and materials for projects.
Resource Type
The category of a resource: employee, vehicle, equipment, or room.
Responsive Design
A web design approach where the layout automatically adapts to different screen sizes.
Retention Rate
The percentage of customers who remain customers over a specific period.
Retrospective
A meeting at the end of a sprint to reflect on what went well, what can be improved, and what actions to take.
Revenue Forecaster
AI-based prediction of future revenue in fynoAI based on pipeline, recurring invoices, and historical data.
Right to Erasure
The GDPR right of individuals to request deletion of their personal data.
Risk Management
The systematic process of identifying, analyzing, and responding to project risks.
ROI (Return on Investment)
A metric measuring the ratio between profit and invested capital.
Role
A collection of permissions assigned to certain users (e.g., Admin, Editor, Viewer).
Rollback
Reverting software to a previous version after a problem.
Room Booking
The reservation of meeting rooms or workspaces for meetings or events.
RPA (Robotic Process Automation)
The use of software robots to automate repetitive, rule-based tasks.
S37 terms
SaaS (Software as a Service)
A software licensing and delivery model where software is provided over the internet on a subscription basis.
Sales Cycle
The average time from first contact with a lead to closing the sale.
Sales Funnel
The stages a potential customer goes through from first awareness to purchase.
Sales Pipeline
A visual representation of the different stages in the sales process, from initial contact to closing.
Scalability
The ability of a system or business to grow with increasing demand.
Scalable
The ability of software to grow with increasing demands.
Scheduled Task
A task that runs automatically at predefined times.
Scope Creep
Uncontrolled expansion of project scope without corresponding adjustment of time, cost, or resources.
Scrum
An agile framework with fixed roles (Product Owner, Scrum Master, Team), events (Sprints, Daily Standups), and artifacts (Backlog, Sprint Backlog).
Scrum Master
The person who ensures the team understands and follows Scrum practices and removes impediments.
SEM (Search Engine Marketing)
Marketing through search engines, including paid advertising (SEA) and SEO.
Semantic Search
AI-powered search in fynoAI that searches not just for words but for meaning and context.
Sentiment Analysis
Using NLP to detect emotional tone in text (positive, negative, neutral).
SEO (Search Engine Optimization)
Measures to improve the visibility of a website in organic search results.
Serverless
A cloud computing model where the cloud provider manages server infrastructure and charges based on actual usage.
Services (Booking)
Defined services in fynoAI with name, duration, price, and buffer time – the foundation for online appointment booking.
Shift Planning
The module for duty rosters in fynoAI with shift creation, availability management, swap requests, and conflict detection.
Shift Swap
The process where employees exchange shifts with each other – often with approval workflow.
Shop Module
The e-commerce integration in fynoAI with connection to Shopify and WooCommerce, product management, and order tracking.
Single Sign-On (SSO)
An authentication method where users log in once and can access multiple applications.
SKR03 / SKR04
Standard chart of accounts for accounting in fynoAI – SKR03 for industry and SKR04 for trade, with predefined accounts.
SKU (Stock Keeping Unit)
A unique item number for identifying and tracking products in inventory.
SLA (Service Level Agreement)
A contractual agreement about expected service quality and availability.
Sprint
A fixed time period (usually 1-4 weeks) in which a team achieves a specific work goal and creates a potentially shippable product increment.
Sprint Planning
A meeting at the start of a sprint where the team selects and plans the tasks to be completed.
Sprint Review
A meeting at the end of a sprint where the team presents completed work to stakeholders.
SQL (Sales Qualified Lead)
A lead deemed ready for direct sales conversations by the sales team.
SSL/TLS
Encryption protocols that ensure secure communication on the internet (recognized by 'https').
Staging Environment
A test environment similar to production used for testing before release.
Stakeholder
A person or group that has an interest in or is affected by the project outcome. Includes clients, users, team, and other participants.
Startup
A young company with an innovative business model and high growth potential.
Stocktaking
The physical counting and verification of all inventory at a specific point in time.
Story Points
A relative unit of measure for estimating user story effort. They consider complexity, risk, and scope rather than just time.
Subtasks
In fynoAI, complex tasks can be broken down into smaller sub-steps, with the progress of the main task calculated automatically.
SWOT Analysis
A strategic analysis of strengths, weaknesses, opportunities, and threats.
Synchronous Communication
Real-time communication such as video calls, phone calls, or chat messages.
T19 terms
Task Linking
The ability in fynoAI to link related tasks – e.g., 'blocked by', 'is duplicate of', or 'belongs to'.
Task Numbers
Automatically assigned numbers for tasks in fynoAI (e.g., #42) enabling easy referencing in conversations and documents.
Tax Return
An official document reporting income, expenses, and tax liabilities to tax authorities.
Team Chat
A communication channel for quick, informal exchange between team members.
Team Workload
The workload view in fynoAI showing how many tasks and hours are assigned to each team member – ideal for fair work distribution.
Technical Debt
Future costs resulting from quick but suboptimal development decisions.
Throughput
The amount of data or transactions a system can process in a given time.
Time Entry
A record of work time performed with start, end, duration, and associated task or project.
Time Report
An analysis of tracked time by project, customer, employee, or period.
Time Tracking
Systematically recording work hours for project management, billing, or compliance.
Time Tracking Integration
Connecting time tracking systems with other tools like project management, accounting, or payroll.
Timeboxing
A time management technique where a fixed time period is allocated for an activity.
Timer
The start/stop button in fynoAI for tracking work time directly on a task – with real-time display of running timers in the team.
Timesheet
An overview of all time entries for an employee over a specific period – often for approval or billing.
Token
The smallest unit that an LLM processes - can be a word, part of a word, or a character.
Touchpoint
Any contact point where a customer interacts with a company (website, email, phone, etc.).
Training Data
The dataset used to train a machine learning model and adjust its parameters.
Trigger
An event that starts an automated action or workflow.
Two-Factor Authentication (2FA)
A security measure requiring two different methods of identity verification.
U8 terms
UI (User Interface)
The visual interface through which people interact with software.
Unit Test
A test that checks individual components or functions of a program in isolation.
Upselling
The sales technique of offering a customer a more expensive or enhanced version of a product.
User Story
A short, simple description of a feature from the user's perspective: 'As a [role], I want [feature] so that [benefit].'
Utilization Optimization
AI-powered suggestions for better distribution of workload and resources.
Utilization Rate
The percentage of work time used for billable activities.
UTM Parameters
Tags added to URLs to track the source and medium of website traffic.
UX (User Experience)
The overall experience of a user when interacting with a product or service.
V11 terms
Value Proposition
The unique benefits a product or service offers to customers.
Variable Costs
Costs that change with production or sales volume.
Variance
The difference between planned and actual values in budgeting.
VAT (Value Added Tax)
A tax on the sale of goods and services. In Germany usually 19% or 7%.
VAT Advance Return
Automatic calculation and creation of VAT advance return in fynoAI with export for ELSTER.
Vector Database
A database optimized for storing and searching vector embeddings, commonly used in AI applications.
Velocity
The average amount of work (measured in story points) that a team completes in a sprint. Used for sprint planning.
Version Control
A system for managing changes to code or documents over time, e.g., Git.
Version History
A record of all changes to a document with the ability to restore previous versions.
Vertical Integration
Taking over upstream or downstream stages of the value chain.
Vulnerability
A security gap in a system that could be exploited by attackers.
W13 terms
Waterfall Model
A linear, sequential project management model where each phase must be completed before the next begins.
Webhook
An automated messaging channel that sends data in real-time between applications when a specific event occurs.
Webhooks
Configurable HTTP callbacks in fynoAI that call external URLs on specific events – ideal for Zapier, Make, or n8n.
Weekly Status Reports
Automatically generated project reports in fynoAI every Friday with AI summary and email delivery.
Wiki
A collaborative website where users can add, edit, and manage content.
Win Rate
The percentage of opportunities that successfully result in a sale.
Work Breakdown Structure (WBS)
A hierarchical decomposition of a project into smaller, manageable work packages and tasks.
Workflow
A defined sequence of tasks or processes that lead to the completion of work.
Workflow Builder
The visual editor in fynoAI for creating automations with triggers, conditions, and actions – without programming knowledge.
Workflow Triggers
Events in fynoAI that trigger automatic actions – e.g., task created, invoice paid, email received.
Working Capital
The difference between current assets and current liabilities.
Workspace
The central workspace in fynoAI where a team manages all projects, contacts, finances, and settings. Each workspace has its own members, roles, and modules.
Workspace
A virtual area where a team collaborates and organizes all relevant resources.
Z1 terms
Zapier
A popular automation platform that connects various web apps without programming.
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